About this Policy

We are SHOUT Productions (SHOUT Productions ABN 22 865 609 885, we, or us), and this is our Privacy Policy. 

We think it is important to show you what info we collect, what we will and won’t do with your personal info, as well as how we collect, store, and handle personal info.

1. You accept this Privacy Policy when you access our Sites

You accept this Privacy Policy by:

• accessing our Sites (including our website shoutproductions.com.au, and our presence on third-party applications like Facebook, Instagram, and LinkedIn),
• sending us information (such as an email or enquiry form message), or
• buying products & services from us.

Once accepted, the terms in this Privacy Policy apply to your personal information that we hold or collect in future.

For questions or notices, please contact us: misha@shoutproductions.com.au  | Policy last updated: January 2023

Collecting & using your information

2. What kind of personal information do we collect?

When we collect personal info, we do so in line with this Privacy Policy. You don’t have to give us your information, but if you don’t, we might not be able to deliver some of our services or you might not be able to access all Site features.

Examples We can’t contact you with event trends or special packages, if we don’t have your contact details. 

Depending on how we interact with you, we might collect some or all the following information:

• Contact: Name, age, email address, date of birth, address, phone number
• Social: Gender, social media accounts and info you give us through them, images
• Device: Device type, IP address, browser type, operating system, location, and network information
• Actions: How you interact with our Site, details of enquiries you make about our products or services
• Financial: Purchase history, payment method (via our third-party payment processor), bank account details
• Location: Postal address, publicly available check in location data on social media

3. Use – Why do we collect, hold, use, and disclose your personal info?

Depending on how we interact with you, we might use your information for the following reasons:

• To deliver our services and for internal record keeping, invoicing, and billing,
• To communicate with you, to market products and services to you, to tell you important service updates,
• To verify identity or address and delivery information,
• To take payment and to give refunds, 
• For analytics, market research and business development, including to operate and improve our Site
• To comply with our legal obligations or to resolve disputes,
• To consider your application to join our team.

4. Opting out – Changing your preferences

You can opt out of marketing communications at any time by clicking on the link in our communications to unsubscribe.

Storing information

5. Store – How do we store & secure this info?

To help prevent unauthorised access or disclosure, we have general physical, electronic & management processes to securely store personal info & protect it from misuse, loss, unauthorised access, modification & disclosure. 

• Whilst we take measures to safeguard against unauthorised disclosures, we can’t assure you the personal info we collect won’t be disclosed in a way that is inconsistent with this Privacy Policy.
• We do not guarantee the security of any info transmitted to or by us over the Internet.

Sharing information

6. Share – Who do we share your personal information with?

Depending on how we interact with you, we might share some of your information with the following people: 

• our employees and related entities
• our service providers, such as contractors, delivery partners, design and marketing partners, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, various advisors and payment systems operators
• third parties, including agents or sub-contractors, who help us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia
• our existing or potential agents or business partners, sponsors, or promoters of competitions we run
• anyone we transfer our business or assets to
• credit reporting agencies, courts, or authorities if you do not pay for our goods or services
• Authorised law enforcement agencies who follow the legally required processes, or in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights
• third parties to collect and process data, such as Google Analytics or other relevant businesses, including those that store data outside Australia.

7. Sharing information outside Australia

Some suppliers we use to provide you services are located outside Australia. We may disclose your personal information outside Australia. 

• Overseas third parties might not be governed by the Privacy Act and so might not comply with the Australian Privacy Principles. If those parties breach the APPs, you aren’t protected by the Privacy Act.
• By giving us your personal information, you consent to us disclosing it outside Australia.
• You acknowledge we aren’t required to ensure overseas recipients manage your personal information in line with AU Privacy Law. 

Other details

8. 🍪 Cookies – Do we use cookies? 

Yes, we may use cookies on our Site from time to time. 

Cookies are small text files placed in your computer’s browser to store your preferences. 

• On their own, cookies do not tell us personal info however, they let others like Google and Facebook, push our adverts to appear on your social media and online media as part of our marketing. 
• If you give us personal info, we may link this to the data stored in the cookie.

9. 🚨 Web beacons – Do we use web beacons?

Yes, we may use web beacons on our Site from time to time.

• Web beacons are small pieces of code placed in a web page or email to monitor behaviour of site visitors and email recipients. 
• We may also use Google Analytics to collect and process data. For more details on how Google uses data when you use third party websites or apps, please search Google’s site.

10. Links to other websites

Our Sites have links to other websites & applications that we don’t control. We cannot and do not protect personal info you share with those other websites. Check those other websites for details of their privacy policies.

11. Changes

We will change this Policy if we change the way we manage your personal info changes or privacy laws change. When we do, we put the updated policy on our Sites and, if possible, we also notify you via email.

12. Correcting and accessing your information

• You can ask us for the details of the personal information we hold about you.
• We can charge you a reasonable fee for preparing and providing you that information.  
• If the information we hold about you is incomplete or incorrect, please let us know so we can fix it.

13. Complaints and questions

Let us know if you have questions or concerns about how we use your personal info or the way we try to explain how we manage your info. 

• If the info we hold about you is incomplete, irrelevant, or otherwise incorrect, please let us know so we can fix it.
• We know we won’t always get things perfect, so we appreciate your feedback to improve.

For more info on Australian privacy law, visit oaic.gov.au or contact OAIC via enquiries@oaic.gov.au.